Senior AI Engineer (x/f/m) - Phone Assistant

<h2 class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">What we do<br></strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Join a team of passionate and hardworking entrepreneurs to transform healthcare!<br><br></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.<br><br></div> <h2 class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">What you'll do</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">We are looking for a <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Senior AI Engineer (Python)</strong> to join the <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Conversational AI (CAI)</strong> team in the <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Practice Efficiency</strong> domain.<br><br></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">As a Senior AI Engineer, your mission will be to build and scale a new product in the Doctolib suite: our Phone Assistant, with the vision to revolutionize access to care for patients and day-to-day practice management for practitioners. This opportunity will allow you to leverage the latest technologies in AI, NLP, and speech recognition to build delightful user experiences and scale your product to millions of users.<br><br></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Your responsibilities include but are not limited to:</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"> </div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Design, ship, and operate production-grade agentic LLM systems that improve patient-practitioner interaction and streamline healthcare workflows</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Validate hypothesis with offline evaluation datasets and A/B tests on real traffic</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Partner with other machine learning teams to design and improve evaluation pipelines, security/safety guardrails, and metrics</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Develop and maintain core agentic capabilities, including memory, reasoning orchestration, and tool adapters, ensuring strong observability, fallback mechanisms, and fail-safe behaviors</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Own performance, observability, and security: monitoring dashboards, SLO/SLI, security posture</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Ensure privacy and security by design</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Contribute to cross-functional initiatives that shape Doctolib's future AI platform and best practices in building agentic systems that will reinvent the work of health professionals and improve people's health</li> </ul> <h2 class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">About our tech environment</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Our solutions are built on a single, fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision <span style="text-decoration: underline;"><a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://careers.doctolib.com/ai-careers/" target="_blank">here</a></span>!</li> </ul> <h2 class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Who you are<br></strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions!<br><br></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Before you read on - if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.<br></strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"> </div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have 6+ years of experience as a software engineer, with significant experience using Python</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have a track record of experience with the full lifecycle of an AI product at scale, from initial evaluation and launch to iterations based on results in production</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You understand and promote best practices related to the software development life cycle, such as automated testing, good use of CI/CD, and DevOps practices (you build it - you run it)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You are product-oriented and comfortable guiding your teammates to suggest tradeoffs to balance business needs with technical constraints</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You are very focused on code quality and have a rigorous testing culture</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You are eager to share your knowledge and help the team grow by pair programming and mentoring</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You are comfortable speaking & writing in English in your day-to-day with the team</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Now, it would be fantastic if you:</strong></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"> </div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have experience with agentic systems in production</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have experience in the medical domain</li> </ul> <h2 class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">What we offer</strong></h2> <ul> <li data-renderer-start-pos="1533" data-local-id="1e504ec6-974d-4053-84c4-bdfdc4dd4bdb">A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib</li> <li data-renderer-start-pos="1620" data-local-id="288a36cd-780f-4a81-a9bc-cfbefd39ad38">28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days)</li> <li data-renderer-start-pos="1730" data-local-id="910cd702-4d7d-4173-9339-6c25777e57fd">Work from abroad for up to 10 days per year thanks to our flexibility days policy</li> <li data-renderer-start-pos="1815" data-local-id="51831ba3-d7f5-458f-b6e2-ba7897fca8f4">Company health insurance with great supplementary benefits through our partner Allianz</li> <li data-renderer-start-pos="1905" data-local-id="d3334bee-eb14-44bc-847c-df4dbee9a3a2">Company pension scheme (bAV) through Allianz with an employer subsidy<br>of 40% (15% within the probationary period)</li> <li data-renderer-start-pos="1905" data-local-id="d3334bee-eb14-44bc-847c-df4dbee9a3a2">Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth</li> <li data-renderer-start-pos="2022" data-local-id="049aa775-3153-4af2-9c76-0d43f1e128a6">The Doctolib Parent Care program, which includes one month additional parental leave and much more</li> <li data-renderer-start-pos="2124" data-local-id="29905c61-41af-4bf5-a7ce-3e36c9f00b63">Free mental health and coaching services through our partner Moka.care</li> <li data-renderer-start-pos="2198" data-local-id="50fca3d5-b34c-4940-a4f7-86e58e558681">Subsidized sports membership through our partner Urban Sports Club</li> <li data-renderer-start-pos="2268" data-local-id="89d212be-6238-4771-bf6b-13cdd529cdc5">A flexible workplace policy offering both hybrid and office-based mode</li> <li data-renderer-start-pos="2342" data-local-id="1c856bc9-3dc6-419e-882b-9e24317c29df">Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit</li> <li data-renderer-start-pos="2441" data-local-id="3fc638a4-2774-4a82-b6d8-f6b2a39218d5">For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support</li> </ul> <h2 class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">The interview process</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Recruiter Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Feature Building Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">AI System Design Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Behavioral Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Reference check</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Offer!</li> </ul> <h2 class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Job details</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Full-time</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Location</strong>: Berlin</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Working mode:</strong> Hybrid</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Start date:</strong> as soon as possible</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">If you would like to find out more about tech life at Doctolib, feel free to read our latest <span style="text-decoration: underline;"><a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://medium.com/doctolib" target="_blank">Medium blog articles</a></span>!<br><br></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"> <p data-renderer-start-pos="4961" data-local-id="c3c397ae-0c27-452e-962a-14a478489d66"><em data-renderer-mark="true">At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.</em></p> <p data-renderer-start-pos="5192" data-local-id="ca91020a-8b73-4587-9fd5-596f4e9fc027"><em data-renderer-mark="true">The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.</em></p> <p data-renderer-start-pos="5410" data-local-id="e97406f3-b4b3-4659-bffd-8dd4de0507cc"><em data-renderer-mark="true">To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. </em></p> <p data-renderer-start-pos="5626" data-local-id="96ad7b56-6689-43cc-89cc-409c42a915aa"><em data-renderer-mark="true">Join us in building the healthcare we all dream of!</em></p> <p data-renderer-start-pos="5679" data-local-id="1e0923cd-6e16-46e4-afcd-2ed1735114ed"><em data-renderer-mark="true">All information provided is processed by Doctolib for application management. For data processing details, click <span style="text-decoration: underline;"><a href="https://doctolib.legal/B2C-Privacy-Policy-Career-DE" target="_blank">here</a></span></em><em data-renderer-mark="true">. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.</em></p> </div> <p> </p>