SRE / Incident Manager Team Leader (x/f/m)

<div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">We are looking for an <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Incident Management Team Leader</strong> to join the <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Doctolib Operations Center</strong> team in <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Production Engineering</strong>.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"> </div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">As an <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Incident Manager Team Leader,</strong> your mission will be to improve the daily lives of care teams and patients by ensuring the reliability and operational excellence of our platform. You will manage and grow a team responsible for incident and problem management, elevate our operational standards, and partner with engineering and business teams to continuously improve reliability, change safety and observability.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.</div> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Your responsibilities include but are not limited to:</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Lead, coach, and grow a team of Incident Managers, supporting their technical development and career progression</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Own the incident management program at scale, ensuring rapid response and resolution</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Partner with Tech and product organization to drive reliability improvements</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Lead change governance and production risk management</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Build structure in ambiguous environments and establish best practices</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">About our tech environment</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://careers.doctolib.com/ai-careers/" target="_blank">here</a> and learn about our first AI hackathon <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://medium.com/doctolib/building-for-healthcare-our-first-ai-hackathon-aa9d10d1a250" target="_blank">here!</a></li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Who you are</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Before you read on — if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.</div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have experience managing and developing engineers, including hiring and performance management</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have a tech background and strong SRE mindset</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have strong organizational skills and can build structure in ambiguous environments</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You are comfortable communicating across several levels of the organization, including with senior leadership</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">You have strong knowledge of Linux-based systems (CLI, bash) and cloud-based systems (AWS preferred)</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">Now it would be fantastic if you:</div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have experience running major incident programs in a complex distributed environment</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have knowledge of a high-level language like Python or Ruby</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Have working knowledge of the Kubernetes ecosystem</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">What we offer</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li>Free comprehensive health insurance for you and your children</li> <li>25 days of paid leave and up to 14 RTT days per year</li> <li>Parent Care Program: additional leave on top of the legal parental leave</li> <li>Free mental health and coaching services through our partner Moka.care</li> <li>Meal vouchers worth €8.5 per day, with €4.5 covered by Doctolib</li> <li>For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support</li> <li>Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy<br>50% reimbursement of public transportation subscription</li> <li>A work Council subsidy to refund part of a sport club membership or a creative class</li> <li>Lunch voucher with Swile card</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">The interview process</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Hiring Manager Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Behavioral Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Engineering Manager Case Study</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">At least one reference check</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Offer !</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Job details</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Permanent position</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Full-time</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Paris, France</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Start date: as soon as possible</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">If you would like to find out more about tech life at Doctolib, feel free to read our latest <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://medium.com/doctolib" target="_blank">Medium blog articles</a>!</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>Join us in building the healthcare we all dream of!</em></div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><em>All information provided is processed by Doctolib for application management. For data processing details, click <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://media.doctolib.com/image/upload/v1678356494/legal/Career-Privacy-Policy-Feb-23-EN.pdf" target="_blank">here</a>. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.</em></div> <p> </p>