Descripción del puesto
Spotify's enterprise podcast business runs on relationships — and it runs on trust. As a Technical Account Manager on the Content Partnerships team, you'll be the primary point of contact for a portfolio of enterprise podcast publishers across the US and EMEA, helping them get maximum value from the platform while serving as their voice back into Spotify.
You'll own the health of your portfolio end-to-end: onboarding new partners, guiding them through platform migrations, surfacing insights that drive adoption and monetization, and partnering with Product, Engineering, and Customer Experience teams to improve the publisher experience at scale.
The publishers you work with are running real businesses on Megaphone. Your role is to help them grow by building trusted relationships, identifying opportunities, and ensuring they get lasting value from Spotify's podcast platform.
What You'll Do
Own a portfolio of enterprise podcast publishers and serve as their primary strategic and operational point of contact.
Guide partners through onboarding, platform migrations, product launches, and new feature adoption.
Build trusted relationships with publisher stakeholders and help them maximize the value of Spotify's podcast platform.
Monitor account health, identify risks early, and develop proactive plans to improve adoption, retention, and overall partner success.
Translate publisher feedback into actionable insights and partner closely with Product and Engineering teams to improve the platform experience.
Develop and refine scalable onboarding, activation, and engagement programs that improve partner outcomes across markets.
Collaborate with Sales, Customer Experience, Data, and other cross-functional teams to support revenue, growth, and adoption goals.
Contribute to process improvements, documentation, operational excellence, and knowledge sharing across the organization.
Who You Are
You have 3+ years of experience in technical account management, customer success, partner management, or a similar client-facing role within a technology, SaaS, media, or digital platform environment.
You are experienced in managing complex stakeholder relationships and can confidently navigate conversations with both business and technical audiences.
You know how to build trust with partners, anticipate needs, and drive outcomes through proactive communication and problem-solving.
You have a strong understanding of platform-based products and can quickly learn technical concepts and explain them clearly to non-technical audiences.
You use data to inform decisions, identify trends, measure success, and guide strategic conversations with partners.
You demonstrate strong judgment when balancing customer needs, business priorities, and escalation paths.
You are comfortable working across multiple markets, time zones, and competing priorities in a fast-paced environment.
You communicate clearly and effectively, whether in writing, presentations, or high-stakes conversations.
You have experience working with podcast hosting, distribution, or monetization platforms such as Megaphone, Spotify for Podcasters, or similar products.
You are familiar with digital audio advertising concepts, including dynamic ad insertion (DAI), DSPs, SSPs, or programmatic advertising.
You have experience supporting partners within a scaled or tiered account management model.
Where You'll Be
This role is based in London.
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.