Technical Architect - Australia

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client. As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects. Responsibilities Pre-sales Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW) Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements Provide technical expertise and consultative advice during the planning stages of a customer engagement Delivery Own the design, development, implementation, and support of GitLab-related Professional Services engagements Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required Practice development Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits Develop case studies, presentations, design documentation, best-practice methodologies and internal process development Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings Assist Regional Delivery Managers with Technical Vetting of Partner Consultants New hire candidates SOW staffing assessments Requirements Demonstrated progressive leadership in the full life-cycle of the software development environment Demonstrated progressive experience delivering two or more of the following consulting services SCM migration Cloud Architecture Development CI/CD consulting services Demonstrated progressive enterprise-level software development experience Demonstrated progressive DevOps Platform experience Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners Demonstrated problem solving and decision-making abilities with effective organizational and time management skills and the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change Capability to apply fundamental concepts, practices, and procedures of particular field of specialization Bachelor's Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .